Delivery Policy
Last updated: August 2026
At KADRE, we aim to make delivery simple and predictable. This policy explains how orders are prepared, shipped and received.
Order Processing
Once your order is confirmed and paid, KADRE will prepare it for dispatch.
The expected dispatch timeframe for your order will be shown or confirmed with your order. If a product requires additional preparation or has a different dispatch time, KADRE will communicate this to you.
Delivery Time
Once dispatched, delivery time depends on your location and the courier service. The estimated delivery timeframe will be shown or confirmed with your order.
Delivery times are estimates and may occasionally vary due to courier operations, public holidays, high-demand periods or circumstances outside KADRE’s control.
Delivery Details
Please make sure your name, phone number and delivery address are correct when placing your order.
The accuracy of the delivery address and contact details is the customer’s responsibility. If you notice an error before dispatch, contact KADRE as soon as possible and we’ll update the details where possible.
Receiving Your Order
Please make sure someone is available to receive the order at the provided address. The courier may contact you by phone before or during delivery.
If the order is being received by someone else, please make sure they are aware of the delivery.
Delivery Attempts
The first delivery attempt is included with your order.
If delivery cannot be completed because no one is available, the customer cannot be reached, or the delivery information is incorrect or incomplete, another delivery attempt can be arranged. A new delivery charge may apply to the additional attempt.
If the failed delivery was caused by KADRE or the courier rather than the customer, no additional delivery charge will apply.
Rescheduling Delivery
If you need to change the delivery date or location, contact KADRE as early as possible. We’ll do our best to coordinate the change before the order is out for delivery.
Once the courier has started the delivery process, changes may depend on courier availability and may involve an additional delivery charge.
Delivery Delays
Occasional delays can happen. If your order is delayed beyond the expected delivery period, contact KADRE and we’ll follow up with the courier.
KADRE is not responsible for delays caused by circumstances outside our reasonable control, but we will assist in tracking and resolving the delivery.
Checking Your Order
Please inspect your order when it arrives.
If an item arrives damaged, has a manufacturing defect, or is different from the item ordered, please contact KADRE within 48 hours of receiving it and send your order details and clear photos of the issue.
Once reviewed, KADRE will arrange the appropriate replacement or correction.
Delivery Charges
Delivery charges are shown or confirmed before completing your order.
Additional delivery charges may apply when delivery needs to be repeated because of an incorrect address, unavailable recipient, unsuccessful contact or a customer-requested change after dispatch.
Contact
For questions about an order or delivery, contact KADRE through our official sales channels.